KS RACING | Shipping Information

SHIPPING INFORMATION

IMPORTANT:

There may be delays on certain orders due to the COVID-19 Pandemic. This may include incoming stock transfers and courier delivery times. KS RACING AUSTRALIA is an Australia company based in Sydney Australia and are only selling/shipping our products Australia Wide. For further details and confirmation, contact us directly on (02) 9905-9523 or email us at info@ksport.com.au

 

SHIPPING CARRIERS

We use a range of couriers and postal services depending on your location, product type and postage cost. These include freight companies such as Australia Post, Toll IPEC, Direct Freight Express, Startrack, Couriers Please and Fastway Couriers.

Please only enter valid and complete street addresses failure to do so may result in delays in delivery or packages going missing. KS RACING AUSTRALIA will not accept any liability for lost freight if an invalid street address is used.

SHIPPING FEES & CHARGES 

At KS RACING AUSTRALIA we are always trying to bring you the best deals as well as cost efficient postage fees. Subject to change depending on seasonal promotions and location of delivery.

*Heavy and bulky items being shipped to remote location may incur additional shipping fee an example of such items are exhaust systems, air suspension systems, custom coilover kits.

Shipping charges can be calculated in the shopping cart and checkout or for further details, email us at info@ksracing.com.au for further details. 

DELIVERY

Deliveries made by courier (heavy and bulky items) cannot be delivered to an unattended address or PO Box. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for the goods or an authority to leave (ATL) is not given a card will be left and the parcel re-directed to the nearest courier depot. You will then be responsible for collecting the parcel from that depot you may incur an additional charge for re-delivery by the courier company.

KS RACING AUSTRALIA recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any redelivery delays and/or additional fees.

Please check that all parts received match the invoice. If you have been incorrectly supplied any items, please contact info@ksracing.com.au and we will rectify the issue for you immediately.

PICK-UP

In store pickup subject to warehouse availability and staffing. If allowed, pick-up can be scheduled and collected from our main Sydney Store, KS RACING AUSTRALIA; 39 Winbourne Rd, Brookvale, NSW, 2100.

Pick up is available Monday to Friday 9am to 4pm.

DAMAGED DELIVERIES

If an item has been damage in transit, photographs or videos of the item/s and all packaging must be sent to info@ksracing.com.au with 48 hours of the delivery date.

DISPATCH & HANDLING TIMES

Majority of items at KS RACING AUSTRALIA are advertised to dispatch within 1 - 3 business days of the order being placed. Whilst 99% of orders are dispatched within this time period, on occasion this may not be the case due to factors beyond our control or may be a custom kit that require additional work hours. 

If you require a part urgently please contact our friendly staff and we will be able to provide you with a more precise dispatch & shipping time.

ORDER TRACKING

Once your order is dispatched KS RACING AUSTRALIA, we will issue you an email with tracking details you can also find this information by logging into your account.

STOCK AVAILABILITY

Dispatch and delivery time is subject to availability of stock. If a product is ordered and we are not able to dispatch the product within 5 business days a full refund or alternate product will be offered.

ENQUIRE FOR AVAILABILITY 

Some products are listed as "Enquire for Availability" as we cannot guarantee a specific dispatch time however the items are available. Products with this status usually ship within a few weeks. We strongly encourage customers to double check with out customer service team if you intend to order an “Enquire for Availability” item so we can give you a better indication on delivery times.

WILL MY PARTS BE SHIPPED TOGETHER?

Majority of orders will be combined into one shipment, if for any reason should the order be split into more than one shipment tracking numbers will be provided.

AUTHORITY TO LEAVE (ATL)

By providing authority to leave or if you selected this option over the telephone with our Customer Service Centre, the courier will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

KS RACING TEAM and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release KS RACING TEAM from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Please be aware the delivery estimates below may be delayed due to COVID-19 impact on Australia's freight network.

NEW SOUTH WALES

Regular Items after processing:
Major Cities - 1 to 3 days

Rural Areas - 2 to 5 days
Remote Areas - 2 to 6 days

QUEENSLAND / VICTORIA

Regular Items after processing:
Major Cities - 1 to 3 days

Rural Areas - 2 to 5 days
Remote Areas - 3 to 6 days 

WESTERN AUSTRALIA

Regular Items after processing:
Major Cities - 3 to 5 days

Rural Areas - 4 to 7 days
Remote Areas - 5 to 10 days

SOUTH AUSTRALIA

Regular Items after processing:
Major Cities - 2 to 3 days

Rural Areas - 3 to 4 days
Remote Areas - 3 to 7 days 

NORTHERN TERRITORY

Regular Items after processing:
Major Cities - 3 to 9 days

Remote Areas - 3 to 9 days 

TASMANIA

Regular Items after processing:
Major Cities - 3 to 5 days

Rural Areas - 3 to 6 days
Remote Areas - 4 to 9 days

ACT

Regular Items after processing:
Major Cities - 1 to 3 days