SHIPPING CARRIERS

We ship Australia-wide using a range of trusted couriers and postal services including Australia Post, Toll IPEC, Direct Freight Express, TNT, Startrack, Couriers Please, Fastway Couriers and others. The carrier used will depend on your location, the size of your order and the most cost-effective option available at the time of dispatch.

Please make sure you enter a valid and complete street address when placing your order. Incomplete or incorrect addresses can cause delays or result in lost parcels — KS Racing cannot accept liability for lost freight where an invalid address has been provided.

 

SHIPPING FEES & CHARGES

We work with shipping carriers to keep shipping costs as low as possible for our customers. We charge a flat rate shipping fee Australia-wide. The shipping fee applied at checkout is based on the product purchased, not where you are in the country.

If you have any questions about shipping costs before placing your order, get in touch with us at info@shopksracing.com.

 

DELIVERY

Please ensure someone is available at the delivery address to receive your order. Please be aware that due to changes in carrier procedures, some couriers now have the authority to leave parcels at the property without obtaining a signature or prior Authority to Leave permission. This is at the carrier's discretion and is outside of KS Racing's control.

KS Racing cannot be held responsible for parcels that are left unattended at the delivery address under these circumstances. To protect yourself we strongly recommend having your order delivered to an address where someone will be in attendance during business hours — whether that's your home, workplace or another suitable address. If a parcel is left unattended and goes missing or is damaged, you will need to lodge a claim directly with the carrier.

Once your order arrives please check all items against your invoice straight away. If anything is missing or incorrect contact us at info@shopksracing.com and we'll do our best to assist you.

 

PICK-UP

You're welcome to pick up your order in person from our Brookvale workshop, subject to stock and staffing availability. Just give us a call or drop us an email to arrange a pickup time before coming in.

KS Racing
39 Winbourne Rd, Brookvale NSW 2100
Monday to Friday — 8:00am to 5:00pm

 

DAMAGED DELIVERIES

If your order arrives damaged, please take photos or video of the item and all packaging and send them through to info@shopksracing.com within 48 hours of delivery. We'll get it sorted for you as quickly as possible.

 

DISPATCH & HANDLING TIMES

Most orders are dispatched within 1-3 business days of payment being received. The vast majority of orders go out on time but occasionally delays can occur due to factors outside our control, or for custom kits that require additional build time.

If you need something urgently, give us a call on 02 9905 9523 before ordering and we'll give you a straight answer on dispatch and delivery timeframes.

 

ORDER TRACKING

Once your order has been dispatched you'll receive an email with your tracking details. You can also find this information in your account if you're registered with us.

 

STOCK AVAILABILITY

All orders are subject to stock availability. If we're unable to dispatch your order within 5 business days we'll contact you straight away to offer a full refund or an alternative product.

 

ENQUIRE FOR AVAILABILITY

Some products on our site are listed as "Enquire for Availability." These items are available but we can't guarantee a specific dispatch timeframe — they typically ship within a few weeks. If you're considering ordering one of these items, we strongly recommend contacting us first so we can give you a realistic delivery estimate before you commit.

 

WILL MY PARTS BE SHIPPED TOGETHER?

In most cases your entire order will be shipped together in one consignment. If for any reason your order needs to be split across multiple shipments, we'll provide tracking details for each one.

 

AUTHORITY TO LEAVE (ATL)

If you provide an Authority to Leave — either at checkout or over the phone — the courier will leave your parcel at your premises without requiring a signature. By providing this authority you agree that the parcel is considered delivered once it has been left at your address.

KS Racing and any contractors involved in the delivery cannot be held responsible for any loss or damage that occurs as a result of an Authority to Leave instruction. By selecting this option you agree to release KS Racing from any claims, losses or costs arising from this delivery method.

 

ESTIMATED DELIVERY TIMES

The following are estimated delivery timeframes after dispatch from our Brookvale warehouse:

NEW SOUTH WALES
Major Cities - 1 to 3 days
Rural Areas - 2 to 5 days
Remote Areas - 4 to 7 days

QUEENSLAND / VICTORIA
Major Cities - 1 to 3 days
Rural Areas - 2 to 5 days
Remote Areas - 4 to 7 days

WESTERN AUSTRALIA
Major Cities - 5 to 10 days
Rural Areas - 7 to 12 days
Remote Areas - 7 to 15 days

SOUTH AUSTRALIA
Major Cities - 2 to 3 days
Rural Areas - 3 to 4 days
Remote Areas - 3 to 7 days

NORTHERN TERRITORY
Major Cities - 3 to 9 days
Remote Areas - 3 to 9 days

TASMANIA
Major Cities - 4 to 5 days
Rural Areas - 4 to 7 days
Remote Areas - 5 to 9 days

ACT
Major Cities - 2 to 4 days

 

Got any questions about your order or delivery? Call us on 02 9905 9523 or email info@shopksracing.com and we'll help you out.