RETURN & REFUND POLICY

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

CHANGE OF MIND

We don't offer refunds or exchanges for change of mind purchases so please choose carefully before placing your order. If you're unsure about anything before buying, give us a call or send us an email and we'll sort it out before you commit.

If you need to cancel an order before it's been dispatched, a 20% cancellation fee may apply to cover transaction and admin costs.

FAULTY OR INCORRECTLY DESCRIBED PRODUCTS

If something arrives faulty, doesn't match its description, or doesn't do what it's supposed to do we'll make it right. We'll offer a refund, replacement, or store credit depending on the situation.

All return requests need to be submitted within 30 days of delivery. Once we receive and inspect the item, refunds are processed within 5 to 7 business days.

HOW TO LODGE A RETURN OR WARRANTY CLAIM

Get in touch with us directly before sending anything back as we need to authorise the return first. Unauthorised returns may be refused or sent back to you.

When you contact us have the following ready:

Your invoice or order number
A description of the issue
Photos or video of the fault or damage where you can
Any other details that help us understand the problem

Phone: 02 9905 9523
Email: info@shopksracing.com
Address: 39 and 43 Winbourne Rd, Brookvale NSW 2100
Hours: Monday to Friday 8:00am to 5:00pm

WARRANTY

KS Racing products are covered by a manufacturer's warranty against defects in materials and workmanship under normal use conditions.

The warranty does not cover the following situations:

Products that have not been installed, maintained, or used according to the manufacturer's instructions
Damage caused by misuse, abuse, physical alteration, fire, liquid damage, incorrect voltage, power surges, tampering, or unauthorised repairs
Damage caused by third party components or accessories not supplied by KS Racing
Lost or stolen items

Except as required by the Australian Consumer Law, our liability under warranty will not exceed the original purchase price of the product or replacement with the same or similar item.

RETURN SHIPPING

If your claim is approved we will sort out the return freight either by reimbursing standard postage or arranging courier collection for larger items. Any other costs associated with returning a product are the responsibility of the customer unless the law says otherwise.

QUESTIONS

Call us on 02 9905 9523, email info@shopksracing.com, or come in and see us at Brookvale. We would rather sort something out directly than have anyone walk away unhappy.